The starting signal for my way into professional life? That was clearly my decision to train as an industrial clerk at PI. This gave me the opportunity to become familiar with all the different departments, see how they work and how they interact with each other. And I got a feeling at the very beginning for the different operating procedures - not only in theory, but also in practice. I found all this so interesting and exciting that, after successfully completing my training, I decided to take a part-time further training course to become a business economist. This really helped me enormously, both professionally and personally - right up to the point where I am now: As head of the Customer Service Hub for Europe, I am responsible for after-sales support for the entire European customer base and support PI's other service hubs that have been established worldwide. It is also my job to ensure that processing repairs at PI's Karlsruhe and Eschbach locations runs smoothly. That means: I am quasi the mediator between the different departments and communicate to the outside with sales companies, branches, and customers. Not only do I have a lot to do with people and communication every day, but I have a lot of tasks, variety, and challenges that have to be mastered together. And that's just my thing!
Torben Becker, Head of the Customer Service Hub Europa