On-Site Services

Start-Up and Operation Training and Support

PI is dedicated to supporting its customers’ right from the initial consultation through to when a customer has purchased a PI system. But we don't stop there, PI's services division is committed to ensuring that every aspect of owning a PI stage is catered for. Every customer is unique with their application, environment, challenges and the way they like to be supported. As such, PI have a series of packaged service offerings to cover most customer demands, but in addition to that, PI can design bespoke flexible service packages that are tailored exactly to match each customer needs.

What is 'World Class Service & Support?'

Customers everywhere would define World Class Customer Support differently. They may consider the highest priority being the speed of response, the level of competence of the person that deals with the request, or it could simply be how quickly the solution was found. Whatever the priority is for customer service and support, PI is committed to exceeding all expectations that relate to our service deliverables. This level of conditioning means that PI’s customers are able to benefit from World Class customer support services regardless of their requirement, challenge or need.

PI’s On-Site Services are focused on ensuring that:

 

  • The right people are:
  • In the right place;
  • At the right time;
  • With the right skills.

One-day on site of a PI senior engineer to un-box, set-up, and commission your new PI stage and ensure it is working and operational. We will also use whatever time is left at the end of the set-up period to provide some basic user training on the PI software and answer any questions that you have. This service applies to any system that is being driven by a PI Controller. Special conditions apply for PI’s air bearing systems and any other system or installation that is deemed by PI to be a two man job (e.g. drive is >25kg).

Ensuring that a new user gets the most out of their PI system, PI's technical experts can deliver on-site hands on support, to provide:

  • A user with a broad understanding of how to get the best from your PI stage
  • Structured detailed classroom training for larger audiences, going into more detail of how to maximise the capabilities of your PI stage
  • A bespoke training package depending on the customers need

 

 

One-day on site for a PI senior engineer to be at your disposal. Their focus is flexible and there for your unique demand, but might typically be spent on:

  • A proactive advisory role working with you to further enhance your application
  • Investigating any challenges or system faults
  • Optimising your stage when its sited with its payload
  • Tuning and recalibration of a stage that has had a change in its environment

We will accommodate any request as best as possible to ensure that you get the best value from the time PI spends with you on your site.

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